Smart Nora’s snoring solution was introduced to the market in 2017 and is now offered in Canada, US, UK and Australia. To facilitate their product returns Smart Nora selected RLGA/ Cycleon as their global Reverse Logistics Provider. Plans for Smart Nora are to expand to more countries shortly.
Smart Nora was in need of a user friendly return portal, warehouse services, the ability to accept single package returns, and better end-to-end visibility of their product returns. After Smart Nora selected RLGA/ Cycleon as their reverse logistics provider the solution was up and running within six weeks in the USA. Smart Nora uses the RLGA/ Cycleon portal to generate a RMA and is now able to automatically initiate a return and send the customer a refund once the product is received in the RLGA/ Cycleon return center.
The Partnership with RLGA/ Cycleon allows us to offer a uniform return solution in all the countries we operate, according to April Luff, Customer Experience Manager at Smart Nora. "Although we have only started our partnership with Cycleon three months ago, it feels like the beginning of a solid relationship. Cycleon is pleasant to work with, from the initial consultation all the way through implementation. Cycleon is always fast in responding to our inquiries and we are impressed by the level of service and support they provide. Smart Nora certainly recommends RLGA/ Cycleon as the go to Reverse logistics solution."
After the successful rollout in the US, the next country where Smart Nora and RLGA/ Cycleon will go live is Australia. With this partnership RLGA/ Cycleon adds another global client to their portfolio.
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About Smart Nora: Introduced to the market in 2017, Smart Nora builds products that promote wellbeing and enhance quality of life. Their debut product has brought restful sleep back to tens of thousands of couples around the world. Smart Nora is the innovative, contact-free snoring solution, designed to stop snoring without waking up you or your partner.
About RLGA/ Cycleon: RLGA/ Cycleon is an international Supply Chain and Service Integrator supported by a state-of-the-art Global Reverse Logistics platform. The company reduces the complexity of reverse logistics while enhancing flexibility, transparency and control. RLGA/ Cycleon has a proven track record in developing and executing optimized end-to-end returns solutions, essential to improving and maintaining customer satisfaction and experience.
