|CA

Cycleon completes its North American footprint - Jabra expands partnership in both United States and Canada

May 16, 2019

GN Audio A/S, part of the GN Group that was founded 150 years ago, produces Consumer and Enterprise headsets under the brand name Jabra. This month, Jabra expanded its return services to incorporate both Canada and United States in addition to the European and Australian returns activities already covered by Cycleon. Cycleon has helped to build customer loyalty and retention by offering a customer friendly return process. This has reduced the call center workload, resulting in lower call center costs. The automated global platform manages the entire drop-off return process, maintaining up to date and easily accessible information at any time using customizable reports. Martin A. de J. Hartvigsen, Senior Director, Jabra Support & Services, GN Audio A/S: “We have been working with Cycleon for almost 10 years because of their expertise and flexibility in establishing network and solutions for our needs - especially in the aftermarket services arena, where Cycleon, as a global player, makes it easy for us to operate and scale our reverse logistic models in a structured manner across markets. In this way, we have been able to expand our services for our Jabra product portfolio, outside of Europe to include Australia and North America. In the future, we will be looking, together with Cycleon, at solving reverse logistic challenges in additional countries to bring the most seamless return models to our BtB and BtC customers.” This year, Cycleon has expanded its reliable return services to Canada, with the new return center located in Toronto. Jabra is the first client to go live in Canada, and more customers will follow.

Latest news

RLG, The Battery PRO

RLG Canada has registered as a batteries Producer Responsibility Organization (PRO) in Ontario with the Resource Productivity and Recovery Authority. As a global provider, RLG offers expert compliance solutions to satisfy battery recycling services in compliance with Ontario requirements. Service Quality AssuranceRLG’s services operate on quality and integrity. We work directly with RPRA registered recyclers […]

Read More
Reconomy Group acquires RENE AG to expand global WEEE and environmental compliance offering

Reconomy Group company, Reverse Logistics GmbH (RLG) is taking over RENE AG, a German service company for compliance solutions in the field of recycling management / WEEE that has been established since 2005, with retrospective effect from January 1st, 2022 The takeover fits Reconomy Group’s strategy as an asset light company to further expand its […]

Read More
New DRS in Scotland

Circularity Scotland selects RLG, a Reconomy Group company as the preferred bidder, to set up an IT infrastructure for a DRS in Scotland Circularity Scotland Limited, the Scheme Administrator for Scotland’s Deposit Return Scheme has selected Reverse Logistics Group (RLG) as the preferred implementation partner to deliver a state-of-the-art and future-proof IT solution to manage […]

Read More
BACK TO MAIN NEWS
menucross-circle linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram